Locked out of your account? Help for account access issues.

[cafr]

Hello there,
i have encountered the following "issue" while login in to the account:

"We have detected a new sign-in attempt into your ZoneEdit account. To verify your identity, we sent a confirmation access token to it@c••r.ro, the email address we have on file. Please enter it below. To learn more about this account security enhancement please read our knowledge base article."

I use the same IP, computer, credentials etc ... username and password are valid, problem that the TOKEN/Code email arrives with a lot of delay more then the 5 minutes expiring code time, and more then the 120 seconds login timer. Please help and advice

 

[sandy]

Can you please contact us at access@zoneedit.com and include a domain name in your account.

regards

 

[sandy]

hi again I see your support ticket now..

regards

 

[cafr]

hi again I see your support ticket now..

regards

Thank you for your support.

 

[sandy]

happy to assist,.

take care.

 

[AlexPoon]

Hi there,

I haven't logged into the platform for a long time, and yesterday, I couldn't log in with my recorded username and password.

When I try "forget password", the system feedback the password was sent to my registered email address with "-duplicate" after it, e.g. apcc@xxx.com-duplicate", and my email address is apcc@xxx.com, and I cannot get any reset password email.

What should I do now? many thanks!

Alex

 

[sandy]

please contact us at access@zoneeedit.com with the concern

regards

 

[AlexPoon]

please contact us at access@zoneeedit.com with the concern

regards

Thanks a lots!

 

[AlexPoon]

May be there is a typo here? zoneeedit.com or zoneedit.com

Address not found​

[td]Your message wasn't delivered to access@zoneeedit.com because the domain zoneeedit.com couldn't be found. Check for typos or unnecessary spaces and try again.[/td]

 

[sandy]

oh so sorry access@zoneedit.com two Es not 3

regards

 

[AlexPoon]

oh so sorry access@zoneedit.com two Es not 3

regards

The problem was solved, many thanks ^_^

 

[sandy]

happy to help.

thanks and take care

 

[lostintea]

Hi there, our domain is currently showing a Zoneedit holding page. I've sent a request to support as I can't login to remedy it, I'm not receiving any emails to the address below:

We have detected a new sign-in attempt into your ZoneEdit account. To verify your identity, we sent a confirmation access token to i••o@s•••••••••••f.com, the email address we have on file. Please enter it below. To learn more about this account security enhancement please read our knowledge base article.


I've also sent an email to support - do let me know if you need anything else from me. Many thanks.

 

[maccamaster]

Ive also been locked out. My domain mysteriously lost all its name records and now the email MX records are missing. so i can't login to my account now. please check the email i sent (steven@my....)

 

[sandy]

maccamaster what is the domain name of concern.. by chance did it expire at its registrar?​

 

[maccamaster]

maccamaster what is the domain name of concern.. by chance did it expire at its registrar?​

my-letter-box.com it seems i have run out of credits after further investigation. the domain is fine, but my account smcmaster cant access the portal due to the email 2FA process (which sends the token to an email address using @my-letter-box.com

 

[sandy]

for my-letter-box.com, please contact us at access@zoneedit.com

regards