I see. Thank you for the reply.There is a brute-force security function which will lock your account if you fail 5 times in a row. It is temporary and the lock will remove after a period of 20 minutes. The reason I say this is there were 18 failed login attempts on the 10th for your account all within an hour period.
Even if you do a password reset, the account will be locked for those 20 minutes. If you attempt to log in during those 20 minutes, the timer is reset from that last login attempt.
Hello. Please reply to the email sent to address on file for your account.