Locked out of your account? Help for account access issues.

[sandy neal]

hi there

do yo mean for the zoneedit web hosting plans? and for CSR I am not sire what you mean. zoneedit dos offer SSL certificates but not one with a shared CSR... ??

regards

 

[bcbenji]

Hi Sandly,

I was making some changes to the primary DNS settings. Web page froze, so I closed the page and tried to login again.

Now login page won't load but even when I try to login to forums, the error says my account doesn't exist.

Username & pass are saved in my browser so there has been no change.

Is anyone else experiencing this?

Happy Christmas,

Benji

 

[sandy neal]

what is a domain name in the account?

 

[leweljun]

Hello, I also could not login with my account. My username and password is saved in browser (same as post #102)
I checked with my saved password list and manually use it but still could not login.
The domain name used is azure-haus dot com

 

[leweljun]

Hello, weird about my post #104 now my account can login using the saved browser settings.

 

[Chris Cherry]

There is a brute-force security function which will lock your account if you fail 5 times in a row. It is temporary and the lock will remove after a period of 20 minutes. The reason I say this is there were 18 failed login attempts on the 10th for your account all within an hour period.

Even if you do a password reset, the account will be locked for those 20 minutes. If you attempt to log in during those 20 minutes, the timer is reset from that last login attempt.

 

[leweljun]

There is a brute-force security function which will lock your account if you fail 5 times in a row. It is temporary and the lock will remove after a period of 20 minutes. The reason I say this is there were 18 failed login attempts on the 10th for your account all within an hour period.

Even if you do a password reset, the account will be locked for those 20 minutes. If you attempt to log in during those 20 minutes, the timer is reset from that last login attempt.

I see. Thank you for the reply.

 

[Chris Cherry]

You're welcome!

 

[ventolin]

Hi,

I'm locked out of my account. I use a password manager and am certain that the password stored in it is (was?) correct, however it doesn't work. Nor can I answer 2/3 of my password reset security questions.

Can you please help me on this matter? Username is "aengus".

 

[El.]

Hello. Please reply to the email sent to address on file for your account.

 

[ventolin]

Hello. Please reply to the email sent to address on file for your account.

Hi, I've replied twice, but am not receiving a response.

 

[El.]

Please send a new email to access@zoneedit.com

 

[tlgreenwell]

I have reset password several times with the 3 questions. But still always getting asked for a token which never comes. I write the support@ and they say I need a paid account? I write access@ and they say they helped but still asked for a dang token. It never comes. I've even signed up for another account with same username which it allows somehow but new one is empty as expected.

 

[sandy neal]

hi Tim have replied to your support ticket again

regards.

 

[deprem1]

Hi Sandy, I am trying to edit my Zoneedit domains but I don't receive an email to reset my password when i try and login. My domain is as per my email address. This was setup many years ago and i don't know my email address I originally used.

 

[Chris Cherry]

Hello deprem1,

You can send an email to access[@]zoneedit.com with more information (such as a domain in your account and what your email addresses are/were). We'll see what we can find.