In 2022, in response to an ad for an end-of-year special, I bought the TheWeb.zone Hobby web hosting service. I recently received a renewal notice. I logged in, selected the Get Web Hosting option in the upper right, and see there's an option for 1 year of the hobby web hosting service for $12. But when I try to select that and enter my existing cpanel user id and domain name, I get error messages that stating that the domain name is already provisioned and that the old cpanel user id is not available. Is there a way to renew the Hobby service for the $12 promotional pricing? Thank you.