Invitation emails from 3rd-party provider not forwarded?

[simes]

Reposting https://forum.zoneedit.com/threads/...-from-3rd-party-provider-not-forwarded.20927/ as requested.

Date & time of last attempt 12/5/2026 14:58 (UTC+1 I assume). Recipient the same as in my last personal message to Sandy. They have still been unable to provide certainty over subject line, or exact sender address but a 3rd domain is potentially in play - I can supply more details privately.

 

[sandy]

I am sorry, we can not respond to private messages on the forum.. paid accounts do have access to our ticketing system which is private.

 

[simes]

Totally confused now @sandy... I'd created a new post but then saw you replied to the original post. You'd also replied to earlier private messages.

 

[simes]

Posting here now also:

This is the most recent response I received from Triodos:

Our IT team believe the email would have from one of these addresses:

donotreply@triodos.co.uk

donotreply@triodoscrowdfunding.co.uk

Date & time: 12/5/2026 14:58

They are still checking for the exact email to obtain the subject line. As you are the only customer that’s required a 2nd invite that wasn’t through our ShareIn platform, I have asked Northrow to check that there are no blockers on their site due to it not falling into the agreed process.

I'm not sure how likely the exact sender addresses are - they had previously said an address in @triodos.co.uk or @triodos.com - @triodoscrowdfunding.co.uk is a new one. The recipient email address (which they have double checked now) is the same as Private messaged before.

Regards

--
Simon