Hello there. My name is Kevin and I’m the GIS/IT Coordinator with the Okaloosa County Property Appraiser’s office here in Florida. We use you guys for our DNS servers for okaloosapa.com.
Previous to my being employed here, we had an employee named Jason Watson (email@example.com) who was the IT guy and set up the DNS server. Sadly when he left he didn’t leave any sort of information as to how to log in to manage the DNS servers.
I’m wanting to set up a SPF record to help with some of the spam we are getting here, and in order to do that we need to log in to your site, and we don’t know the answers to the security questions that Jason set up for his account.
If we move to another DNS server it would take up to 48 hours to migrate everything, and our site gets thousands of hits a day, so that isn’t really an option. Is there anything we can do to access his account so that we can add this?
I attempted to do this more privately by emailing the address previously mentioned, but they referred me here.