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geoffreycross · Monday at 3:00 PM

I'm getting this message continuously. I'm a paid subscriber but obviously I can't use the 'support' as I can't login!

geoffreycross · Monday at 3:03 PM

sandy · Monday at 3:46 PM

hi there what is a domain name in your account?

regards?

geoffreycross · Monday at 3:57 PM

sandy said:
hi there what is a domain name in your account?

regards?

Yes multiple. I'll DM some to you.

sandy · Monday at 4:27 PM

it may have been your IP changing mid session. I have enabled the fix for that now. Please try again

geoffreycross · Monday at 4:35 PM

Thanks, that worked.

I have load balancing on my network, so IP address changes are very likely.

sandy · Tuesday at 9:28 AM

happy to assist.
thanks and take care