Zone does not support PTR

[mlerman]

Hello,
My mail server (hmailserver) cannot deliver messages to gmail.

See below:
Your message did not reach some or all of the intended recipients.

Sent: Mon, 16 Sep 2024 13:38:37 -0700
Subject: Re: test gmail 200

The following recipient(s) could not be reached:

lerma08831@gmail.com
Error Type: SMTP
Remote server (142.251.2.27) issued an error.
hMailServer sent: .
Remote server replied: 550-5.7.25 [99.73.35.133] The IP address sending this message does not have a
550-5.7.25 PTR record setup, or the corresponding forward DNS entry does not
550-5.7.25 match the sending IP. As a policy, Gmail does not accept messages
550-5.7.25 from IPs with missing PTR records. For more information, go to
550-5.7.25 https://support.google.com/a?p=sender-guidelines-ip
550-5.7.25 To learn more about Gmail requirements for bulk senders, visit
550 5.7.25 https://support.google.com/a?p=sender-guidelines. d9443c01a7336-207946d650bsi62630565ad.242 - gsmtp

When I try to add a PTR record, it says that Zoneedit doesn't support PTR records.
How do I workaround this issue.

Thank you for the help.

 

[mlerman]

 

[sandy]

PTR records are actually created at the organization that provides you with your IP addresses and/or net block information.
Please contact that organization and ask them if they will provide that service. If not .. ask if they would allow a third party DNS company like zoneedit
to provide the reverse services. If they do..,. you can use the add a domain link on your zoneedit members page to add the net block data. Once the invoice has been paid you can set the PTR records through the DNS settings tab for that net block.. the PTR record area in the zone file can only be used if it is being used to administrate a net block