unable to login to account

[erwin@ibrussel]

hello, we can not login anymore since a few days tried password reset already several times but no luck. new password also no login.
account name is ibrussel

 

[zeadmin]

Hello,

I've been emailing you at the email address on file.
You recently filed a fraudulent dispute regarding a payment on your Zone Edit account.

627565	07-Jan-2024	07-Jan-2024	USD 20.18	Refunded In Full
Items:	seclinkap.org

The payment has been reversed and the domain was removed from your account.


I had emailed asking if this was an error with time to revoke that on your end.

The bank has now fully processed the refund and charged us a fee for the chargeback fraudulent payment.
Access to the account has been suspended.

 

[erwin@ibrussel]

sorry, i was not aware of this, the account is also used by other coworkers on a diffrent location. i have receaved that mail with the dipute and forwarded it to them but they did not reply. how much was the bank fee ? how can we settle this? taking it from our "credits" or a other way. greetings Erwin

 

[zeadmin]

Hello,

The credit card payment was reported as fraudulent by the cardholder. The account has been suspended.
Please send a copy of your government issued photo ID to support@easydns.com to match the credit card payment made.

 

[erwin@ibrussel]

hello, , there was a change of director last year and we are not shure wich creditcard was used, ca,n you check witch name was on it. BIG thx

 

[zeadmin]

Hello,

You would need to look this up on your end for the credit card used that was reported as fraudulent.
It was a payment you made on 07-Jan-2024.