Steven Lingenfelter
New Member
I just received an email notification that someone had succeeded in logging into my account. I went to attempt to login and my password did not work. I clicked the link to reset my password and saw that my email address had been changed to the domain of a customer of mine that recently started using a different company for support. I take that to mean that this customer called in (after trying to reset my account password numerous times - I received those notification emails as well) and talked to someone in support and that person in zoneedit support updated the email address in my account to this person's email address so that they could reset my password - rather than directing that customer to create their own account and moving their DNS zones to their own account. How is that ok? At this point I don't remember if I had any other domains on my account (at one time I did but it has been some time since I needed to login to my account) so potentially a COMPETITOR of mine is now logged into my account. Again, how is that ok?