Hi Chris,
Our initial account is quite older than that, I created a new account and trying to merge all domains under a single account.'
You can refer to ticket #36905 for details.
We closed all old accounts and merged pristineprinting and sultantravel under a single account. Now I am trying to add our other domains and created tickets for that, they will resolve it I believe soon as I added verify.zoneedit.com into DNS for new domains.