Need to regain access to account


New Member
Hello there, happy to sign up for paid service but I can't, as the login asks for a token we don't have. I can reset my password etc fine, but no idea what this token question is.

How do we regain access to the account?

Chris Cherry

Zoneedit Support
If you're logging in and it's asking for a token, then the account has Two-Factor Authentication set up.

The token will be sent either:
- Via Email to the address that was configured to receive the token.
- Via Google Authenticator.

If you need the two-factor authentication disabled, you'll need to DM me your account username and the answers to the 3 security questions. To do that, hover over my avatar to the left and select "Start a Conversation".