Nameservers not resolving!

[Wondermouse]

Our email suddenly stopped working.

Google tell us that

• ns3.zoneedit.com
• ns7.zoneedit.com

are not currently resolving and this is causing the problem.

Is there anything we can do short of moving away from Zoneedit?

 

[SarahP]

What is your domain?

 

[Wondermouse]

murphycobb.com

It's been working OK for years and suddenly it's not!

 

[SarahP]

Your registrar has placed the domain on Client HOLD which stops all DNS service:



Domain Name: MURPHYCOBB.COM

Registry Domain ID: 303341403_DOMAIN_COM-VRSN

Registrar WHOIS Server: whois.tucows.com

Registrar URL: http://www.tucowsdomains.com

Updated Date: 2017-09-19T14:15:56Z

Creation Date: 2006-01-02T00:21:11Z

Registry Expiry Date: 2018-01-02T00:21:11Z

Registrar: Tucows Domains Inc.

Registrar IANA ID: 69

Registrar Abuse Contact Email:

Registrar Abuse Contact Phone:

Domain Status: clientHold https://icann.org/epp#clientHold

Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited

Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

Name Server: NS3.ZONEEDIT.COM

Name Server: NS7.ZONEEDIT.COM

 

[Wondermouse]

Our registrar is not tucows. It's fasthosts.

 

[zeadmin]

Fasthosts must be a Tucows reseller then. Talk to fasthhosts. My bet is on Whois Accuracy Hold:

https://support.zoneedit.com/Knowledgebase/Article/View/37/8/the-icann-whois-accuracy-program-wap