Mail Forwarding Not Working and Tech Support has not replied

[John Walker]

Mail Forwarding Not Working and Tech Support has not replied. How can I get support? This has been going on for about 2 months.

 

[sandy]

what is the domain name of concern?

sandy

 

[gustofero]

My mail forwarding for domain innertripoutfitters.com is not working, either.

 

[sandy]

I have sent a test message to test@innertripoutfitters.com Please let me know if it has been received.
Please check all spam and trash filters as well.

thanks
sandy

 

[Terry Morse]

Mail forwarding for udctours.com is also not working. Several test emails have not reached their forwarded destination.

Here is what is reported in the bounced email sent to tmorse@udctours.com, which is supposed to be set to be forwarded to tmorse@terrymorse.com:

-----
This is the mail system at host mailfwd2.zoneedit.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<tmorse@terrymorse.com> (expanded from <tmorse@udctours.com>): User unknown in
virtual alias table
-----

 

[sandy]

udctours.com is using its own mailserver... x1.emailsrvr.com.. as is terrymorse.com This is a new addition to the zone file yes?

did you ever receive my test message to test@innertripoutfitters.com?

sandy

 

[Terry Morse]

I gave up on trying to get zone edit to forward udctours.com mail, so I changed the mx records to use a different service. That service is provided by greatmail.com.

No, I never received your test message.

 

[sandy]

I added a test mail map for the domain name and it worked fine. can you please create a static mail map as opposed to the wildcard and let me know if that works.

thanks'
sandy

 

[Terry Morse]

I removed the wildcard from mailmaps, then sent a test email from my gmail account to tmorse@terrymorse.com. Here is the bounced email:

This is the mail system at host mailfwd1.zoneedit.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<tmorse@terrymorse.com> (expanded from <tmorse@udctours.com>): User unknown in
virtual alias table
Reporting-MTA: dns; mailfwd1.zoneedit.com
X-Postfix-Queue-ID: EF2902786BEF
X-Postfix-Sender: rfc822; terrymorse58@gmail.com
Arrival-Date: Tue, 10 Nov 2015 15:59:11 -0500 (EST)

Final-Recipient: rfc822; tmorse@terrymorse.com
Original-Recipient: rfc822;tmorse@udctours.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; User unknown in virtual alias table

 

[Terry Morse]

Since it still is not working, I am demoting the "LOCAL" mx record.

 

[sandy]

Sorry I meant for innertripoutfitters.com

for tmorse@udctours.com.... why is it being sent to a zoneedit mailserver when zoneedit is listed as the tertiary mailserver? is that a setting you have created?

this strange for both addresses the logs are the same:

Resolving mx1.emailsrvr.com...]
[Contacting mx1.emailsrvr.com [98.129.185.131]...]
[Connected]
220 mx1.emailsrvr.com ESMTP - VA Code Section 18.2-152.3:1 forbids sending spam through this system
EHLO mx1.validemail.com
250-smtp38.gate.dfw1a.rsapps.net says EHLO to 208.101.20.91:56729
250-8BITMIME
250-STARTTLS
250-PIPELINING
250-SIZE 75000000
250 ENHANCEDSTATUSCODES
MAIL FROM:<>
250 2.1.0 Ok
RCPT TO:<tmorse@udctours.com>
250 2.1.5 Ok
RSET
250 RSET OK
QUIT
221 smtp38.gate.dfw1a.rsapps.net closing connection

thanks
sandy

 

[Terry Morse]

I don't understand your question:

"for tmorse@udctours.com.... why is it being sent to a zoneedit mailserver when zoneedit is listed as the tertiary mailserver? is that a setting you have created?"

Zoneedit's mail server is listed currently in my mx records with lowest priority because it doesn't work. I tried it with highest priority, and it failed.

Here's what I did, step by step:

1. I set up mx record and mailmaps to forward from @udctours.com to other addresses, following the video provided on your site:

(mx record for udctours.com set to "LOCAL", priority "0")

2. I tested it, and the zoneedit mail server bounced the email attempt with this error:

<tmorse@terrymorse.com> (expanded from <tmorse@udctours.com>): User unknown in virtual alias table
Reporting-MTA: dns; mailfwd1.zoneedit.com
​

3. Since tmorse@terrymorse.com was listed in my mail map, I concluded that zoned mail forwarding is broken, so I demoted the "LOCAL" mx record to priority "99", and hired a service that works correctly (greatmail).

4. The highest priority mail servers that greatmail has provided work like a charm, including forwarding of @udctours.com to @terrymorse.com.

 

[sandy]

I am sorry we did not get on the same page with this concern...
it seemed like each time i was looking at the zone file something had changed and was unexpected.

I hope I can be of better assistance the next time you need anything.
thanks and take care
sandy