Domain status: Expired but is actually renewed

[vcagbay]

Our domain, sealifebase.org, is currently inaccessible.. meaning URL HTTPS forwarding does not work.
Upon checking the Registration Expiry, it expired last January 27, 2024 (see image below):



But according to our Credits history, we were able to renew it last January 10, 2024.
The domain is renewed until 2024-02-10 with 1 credit (see attached image below):



So our domain should not have an 'EXPIRED' status and should be working.
Kindly check and advise us.

Thank you.

 

[zesupport]

Hello,

The payments in your screenshot are for HTTPS URL Forwarding, Host Monitoring/ Failover and DNS Zone. None are for renewal of your domain, as we are not your registrar. As depicted in your top screen shot, Tucows is your domain name registrar.