Credentials not working.

[maheshv3ps]

Hi,
My Zoneedit credentials are not working. I cannot reset the password since the reset link is being sent to an eamil ID of employee which is his personal email ID @gmail.com. He is working anymore with our organization and his not in contact. it has been a long time (more then 6 years) since I have not edited the DNS. My domain name is 3psmedia.com
What is the process of changing the email ID. It can be changed to admin@3psmedia.com

 

[sandy]

please contact us at access@zoneeedit.com

regards

 

[maheshv3ps]

please contact us at access@zoneeedit.com

regards

I have sent the email to access@zoneedit.com

 

[maheshv3ps]

Already emailed as below:

Okay. I had a question.

If I create a new account and do the below process of verification will it move the domain 3psmedia.com to this new account ?
Will it delete all the existing DNS records? since they need to be there else it will break all my setup.


Regards

Mahesh

 

[maheshv3ps]

Updated on the email as below:

Okay it is clear now. I will do as suggested.

Create new account and do the domain verification.

It will take some time for that probably tomorrow. Request to keep this ticket open until then.


Regards

Mahesh

 

[sandy]

please reply to the ticket once you have made the modifications.
regards

 

[maheshv3ps]

sent on email as below:

We are not able to find the settings on our domain registrar

Our domain registrar is https://fasthosts.co.uk


Regards

Mahesh

 

[sandy]

that is the only way for you to gain access as it proves you have authority over the domain name. You will have to contact that registrar and provide them documentation proving you are the domains owner.

regards