Locked out of your account? Help for account access issues.

[zeadmin]

Please send account access issues to:

access [at] zoneedit [dot] com

Also see:

https://support.zoneedit.com/index.php?/Knowledgebase/Article/View/6/0/how-to-recover-your-password-if-your-email-account-is-defunct

 

[bekah]

I have created a new account with the name mfm and also added the verify.zoneedit.com to name delegation ( please see attached ). and where should I send the domain name to? it says "email us the details" I have emailed it to access [at] zoneedit [dot] com but not sure if I'm doing the right thing, please help!

 

[sandy neal]

hi there
access is the correct email address . Unfortunately I do not know the domain name to check the current account for notes.
can you please resend to access@ and reply to this forum with the subject line you used.

thanks
sandy

 

[bekah]

hi sandy
I just sent an email to access@ with the domain name for my account.
hope there is someone can get back to me asap
thanks!

 

[sandy neal]

has your concern been taken care of?

thanks
'sandy

 

[bekah]

yes! I appreciated the prompt service.

 

[sandy neal]

 

[Pierre Padovani]

I have attempted to reset my password, but haven't seen a password reset email. It has been well over 30min...

 

[sandy neal]

sorry,,, just saw this one now.... whats the current status?

thanks
andy

 

[Clem Taylor]

I have attempted to reset my password, but haven't seen a password reset email. It has been well over 30min...

I have not logged in a while and I tried today and it would not let me in (using the password from my password manager). I tried to reset the account and have not received an email as well. Are the emails going out?

 

[sandy neal]

Can you please send in the domain name to access@zoneedit.com and we'll have a look.

thanks
sandy

 

[toan365]

I tried to reset my password but it was not for gmail also do not see






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[sandy neal]

Toan365... did you still need access?

 

[Hector Montalvo]

Hi Sandy,

I can't login in my control panel. I used the password reset and still can not access with the password sent.

If you can support me, my domain is sanjuan.org.mx. I sent an email to access@...

Thank you very much.

 

[sandy neal]

Replied to your support ticket Hector.

thanks
sandy

 

[Hector Montalvo]

Working now! Thanks Sandy.

 

[sandy neal]

 

[RCGNMO]

I cannot access my account -- I know the username, I've done password reset, receive the e-mail, follow the link, get new password, new password does not work. Repeat OVER AND OVER AND OVER, still no luck. I was in the account with no problems earlier this week! I have set an NS record of verify.zonedit.com in one of my domains and I've email the info to access ... HELP!!

 

[RCGNMO]

I'm back in -- thanks

 

[sandy neal]