[Urgent] My domain is on hold.

robert248

robert248

New Member
Hi,

One of our companies domain (humax-digital.co.uk) is now on hold. Customers email isn't delivered to us. Can you please urgently check and let me know the reason for this?

Kind regards,
SK
 

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I managed to change this status as active by purchasing some credits. However I still get same issue as attached. Can you advise me which MX record value I need to insert?

Screenshot 2024-01-17 at 11.17.45.png
 
Hi there,.

the zone file is resolving fine for me at present. How is it on your side now?

regards
 
Oh.. thanks for your reply. can you please confirm what you have done to resolve this issue? It seems it is working now. but I will confirm.
 
hi again i did not do a thing, You did when you added credits to the acocunt and i would suggest a propagation issue may have caused a delay in the zone files propagation.

regards
 
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