Unable to reset password

[smithhe]

I receive the password reset email, click the link, and am emailed a temp password. However, when I try to login with that password it says “Invalid username-password combination” and then prompts me to go through the same process. I've tried several times from multiple browsers. :/

 

[El.]

Hi. Can you reply with the first three letters of your domain name, and the first two letters of your ZoneEdit user account?

 

[smithhe]

Useraccount is the same as this one : smithhe
First three of domain name are hou

 

[El.]

An email has been sent to the address on file.

 

[rolfecat]

Same problem: I received temporary password, I try to log in so that I can change it, I get "Invalid username-password combination".

 

[sandy]

hi again

the password reset messages have a 15 minute life cycle.. are you getting them and using them within 15 minutes of then being sent out?

ZoneEdit - Control Panel: Password Reset

cp.zoneedit.com

regards