PTR Record "This feature is disabled because domain.com is not a reverse DNS zone."

[ShaneByron]

I've recently changed my mail hosting and have been trying to change my PTR record but I get the message "This feature is disabled because domain.com is not a reverse DNS zone." There is definitely a PTR record current on the zone.

I've found several other tickets like this http://forum.zoneedit.com/index.php?threads/orphaned-ptr-record.454/ and tried rehashing the zone to no avail.

 

[sandy]

that link is providing help to remove a PTR record from a zone file as a PTR is not included on a domains names zone file but in the zone file for a net block.

what is the domain name of concern?

thanks
sandy

 

[sandy]

thanks I have the domain name.

PTR records are actually created at the organization that provides you with your IP addresses and/or net block information.
Please contact that organization and ask them if they will provide that service. If not .. ask if they would allow a third party DNS company like zoneedit
to provide the reverse services. If they do..,. you can use the add a domain link on your zoneedit members page to add the net block data. Once the invoice has been paid you can set the PTR records through the DNS settings tab for that net block.

thanks
sandy