Paid support

J

Jason Corrigan

New Member
Hi,

I have inherited a position where our DNS is hosted with ZoneEdit. I believe we have paid support but I have no way to verify this. There are a number of credits in my account, so I'm assuming this was paid for, but I have an urgent DNS matter and don't have time to check with Accounting, and there is no support number to call (that I can find) for Zone Edit. I clicked on the "Get Support" link which allowed me to type in my issue, but after I entered all my info, I was sent an email telling me to login to the forum and post my question here.

I guess my first question is, Do we have paid support? The login is rgeilswyk

Second question I would prefer not to post on a public forum.

Thanks,

Jason.
 
sandy

sandy

Administrator
Staff member
Hi there

yes.. the account does have paid support. I just tested the get support link in your account and it worked fine for me. can you please try again and let me know how it goes.

thanks
sandy
 
J

Jason Corrigan

New Member
Hi Sandy, thanks for responding.

Yes, the support link works, in the sense that I can enter in my issue, but I immediately received an email back that said that you "have moved to a community support approach for all free users of the system", which then went on to suggest that I could log in and post a question here fairly easily (which it was). The email seemed a little misleading to me, but maybe that was because I was unsure whether I had the paid support or not.

In any case, you've since responded to my query, though I'm still having issues as per the email reply I sent to premium.support@zoneedit.com. This is an urgent matter as mentioned, and I need to diagnose it as quickly as possible.

Thanks for your attention to this matter.

Jason.
 
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