Need help allowing new website host to use my domain

[gsmhvac]

We recently created a new website with GoDaddy and need to authorize them to use our domain we have through Zone Edit. I am not sure how we can go about authorizing them to use our already purchased domain. I am newer to the company and the two men who set up our domain have retired leaving me without access to any of our login information.

 

[sandy]

hi there what is the domain name of concern? regards

 

[gsmhvac]

www.gsm-hvac.com

 

[sandy]

hi again.. what do they need to do ? Were their zone file changes to be made or does it concern the domains registration?

regards.

 

[gsmhvac]

I am not sure. They told me to contact Network Solutions, which I did. Network Solutions told me I need to contact you. I am not sure what we would need from you in order for Go Daddy to use our already purchased domain name.

 

[sandy]

networksolutions.com is the registrar so if you needed to switch registrars or delegated nameservers you would need to do that from Network solutions. If you need to add a reciord to the domains zone file that would be done with zoneedit. Can you find out explicitly what changes need to be made to the domain ? then I would be better served advising you who can assist.. zoneedit or network solutions.

 

[gsmhvac]

It sounds like a need an A record, DNS and IP address. We do not want to make any changes to the domain. Just allow permission to use it.

 

[sandy]

ok so zone file changes.. as you do not have access please send in an email at access@zoneedit.com, attn sandy and we can work on getting you access to the account. regards.