Get support redirects me to the forum!

[tuxillo]

Hi,

I tried opening a ticket and I got a message which redirected me to this forum. According to this email I received:

"Personalized support continues for paid users, which is any account that
has any paid product such as:

- DNS Zone (premium DNS level)
- Has a domain transferred or registered to Zoneedit as Registrar
- RapidSSL cert
- Any add-on such as backup mx spool or tertiary nameserver
"

Interestingly enough I just transferred my domain to Zoneedit a few days ago!
Can you please have a look at this?

Thanks,
Antonio Huete

 

[tuxillo]

Hi,

Finally the ticket to support got opened.

Thanks,
Antonio Huete

 

[sandy]

happy to help.

take care.