error when renewing ssl cert

[jkelty]

I get this error when I try to renew my ssl certification:
An error occurred while we were trying to process your request. Please contact our support staff at support@zoneedit.com and someone will be happy to assist you.
Can anybody provide any clues as to why this error is occurring?

 

[sandy]

can you let me know a domain name in your account please

regards

 

[jkelty]

The domain I'm renewing the certificate for is www.challengemathonline.com

 

[sandy]

HI there all fixed.

thanks and sorry for the inconvenience.