Lost access to account

[netparsi]

Unfortunately, we found ourselves in a complicated situation.
We have forgotten the password of our user account and also do not have access to the email address we used on this site.
We are able to prove our ownership of our website in any way necessary.

What is the way to access the account?

 

[zesupport]

Hello,

There are a couple of ways you can verify your account - you can use the security questions on file or if your domain is with a different registrar than zoneedit you can update your list of nameservers to demonstrate ownership. Or if we are able to contact you via the email and phone number in the account. Here is our knowledge base article on account/ domain access:

How To Recover Your Account Password

support.zoneedit.com

 

[netparsi]

yes we can set any nameserver you say
we also have access to our server so we can upload any file with any content you say to confirm
or we can contact via our official email address info@persianstandard.com

 

[zesupport]

What is the domain name you need to access on Zone Edit?

 

[netparsi]

persianstandard.com

 

[netparsi]

our IT staff leave our company suddenly and we dont have access to anything and unfortunatly he doesnt provide information

 

[zesupport]

Please add this name server to the domain in addition to the 2 Zone Edit nameservers:

verify.zoneedit.com

 

[netparsi]

I added the nameserver

verify.zoneedit.com

 

[netparsi]

you can check it here :

Network Tools: DNS,IP,Email

DNS and Network troubleshooting and diagnostic tools integrated into one sweet interface.

mxtoolbox.com

 

[zesupport]

What email address would you like the pw reset email sent to?

 

[netparsi]

our account's email address will be changed to this email, right ?

 

[zesupport]

Hello,

Yes

 

[netparsi]

please change our email address to :

superadmin@persianstandard.com

 

[zesupport]

The password for user persianstandard has been changed and emailed to superadmin@persianstandard.com.

 

[netparsi]

please change our account's email address to this email
because this email address will be activated from tomorrow and today we can not recieve emails

tomorrow i will change the password via forgot password page

 

[zesupport]

Hello,

Ok, you will. need to do a fresh password reset at that time.

 

[netparsi]

thanks for support