We are experiencing technical difficulties (ca)

[Chris Horny]

Since today i have problems with dynamic update

wget --quiet -O - --http-user=### --http-passwd=### "https://dynamic.zoneedit.com/auth/dynamic.html?host=###"
The return message: "We are experiencing technical difficulties (ca)"
The control panel is working.
Is maintenance still in progress?

regards
chhy

 

[Chris Cherry]

Hello Chris,

Our apologies. There is still an issue with the DYN system. We'll have that corrected asap.

 

[zeadmin]

Hey Chris,

Can you please try connecting again, and let us know?

 

[Chris Horny]

not working.

Message: "We are experiencing technical difficulties (ca)", but this time without the former php-errors

 

[Chris Cherry]

Thank you, Chris. They are continuing to work on it.

 

[liucent]

Today, I got the same error message "We are experiencing technical difficulties (ca)".

 

[Chris Cherry]

Hello,

Our development team is aware of the continued error and will do their best to resolve the matter. We (once again) apologise for this and will work towards resolving the issue as soon as possible.

 

[Chris Cherry]

UPDATE: I've been informed by our devs that the problem with "We are experiencing technical difficulties (ca)." should be resolved. Can you (or anyone that reads this thread as well who was encountering the problem), please try again and let us know if it works for you.

 

[liucent]

UPDATE: I've been informed by our devs that the problem with "We are experiencing technical difficulties (ca)." should be resolved. Can you (or anyone that reads this thread as well who was encountering the problem), please try again and let us know if it works for you.

Hi Chris,
Thanks for your help. But the error message is still in my router. I also try to send request to dynamic.zoneedit.com directly. Unfortunately, with the same error message.

 

[Chris Cherry]

Could you try rebooting the device and see if there is any change? We've updated some code so there may be some caching?

 

[liucent]

Could you try rebooting the device and see if there is any change? We've updated some code so there may be some caching?

Hi Chris, yes, I have rebooted my router several times, but it didn’t work.

 

[Chris Cherry]

Ok, Thank you for testing, liucent. We'll continue to work on resolving the issue.

 

[RichardG]

Hi Chris,

After tracking down my DDNS update failures I found this forum post, describing the exact issue I'm seeing as well

Have you been able to track down the root cause? And out of sheer curiosity, does 'ca' refer to Certificate Authority problems?

Kind regards,

- Richard.

 

[Chris Cherry]

Hi Richard,

Our devs do know the cause and have made several attempts to fix it.

"does 'ca' refer to Certificate Authority problems?" - I do believe it is (or was) related to the certificate due to an update that was done on the DDNS server.

 

[RichardG]

Hi Richard,

Our devs do know the cause and have made several attempts to fix it.

"does 'ca' refer to Certificate Authority problems?" - I do believe it is (or was) related to the certificate due to an update that was done on the DDNS server.

Hi Chris,

Thanks for the update! Do they have any idea why this seems to continue being a problem? Is there a workaround, perhaps? By sheer coincidence my IP address changed, so I actually need to update the record, and it's been failing for the past 14 hours.

Thanks in advance for any suggestion you might have,

- Richard.

 

[RichardG]

Tip for others reading this and urgently needing to get their IP address updated: do it by hand from the website.

- Richard.

 

[Chris Cherry]

Thank you, for informing the rest of the post readers, Richard. Your follow up question came in after I had left the office. The Dynamic records can indeed be done through your Zoneedit control panel. You can go into the DNS Editor (Modular Editor) and make the changes there. You can also click on the DNS Settings tab and find a link there.

Support Article here:

Dynamic DNS - Powered by Kayako Help Desk Software

support.zoneedit.com

 

[xchris]

Hi,

I am not sure if that is the reason I unable to access a small IoT ? I am setting the DDNS from the router
and the only I can see on the log is #

DDNS failed to update, domain=XXXXXX, response=other

also while I am loggin to my account there, there is some banner on the tab (under new management)
-sorry I am not aware if you keep or kick the free DDNS users ..?

in addition, I tried to "update" the dynamic dns -here- on my account, manually with the router's IP, nothing happened.
so check pls if your web interface is broken too.

 

[marcuoli]

Same problem here :

PAYLOAD: We are experiencing technical difficulties (ca).

 

[Jfisher7]

Same issue. I’m getting emails constantly about it.