SPF/TXT record for 3rd party email on our behalf


New Member
CURRENT PROBLEM: We use GMail. We receive Direct Deposits emails which come from our Finance Software vendor. The vendor uses the user@example.us (real address withheld) email as the "from" address. I'm trying to eliminate the warning from GMail that we "may be spoofed."

In the Original I see
"ARC-Authentication-Results: i=1; mx.google.com;
spf=softfail (google.com: domain of transitioning user@example.us (real address withheld) does not designate (vendor's IP address goes here) as permitted sender) smtp.mailfrom=user@example.us

So, in the TXT Advanced area of ZoneEdit I added "@" + "v=spf1 include:_(vendor's IP address) ~all"
Is this the correct syntax? Or should it be "@" + "v=spf1 include:_(vendor's IP address) ~SOFTFAIL" or perhaps
"v=spf1 include:_something.vendor.com ~all"
Last edited:

Chris Cherry

Mr. Happy To Help You.
The SPF record would need to be done on the DNS of the domain in the reply from address. Not on your domain that is receiving the email.