Issue with CNAME and CPanel entering in an extra period (.)

thoomp

New Member
Quick question about CNAME and the CPanel.

Zero issues with NS, MX, TXT, which is great.

However, a company I'm working with wants the CNAME name entered in as "autodiscover" and the CNAME value as "autodiscover.outlook.com" -- but the CPanel complains to me that it's not a valid server name. So, I click on the yellow warning to override it -- but I think the CPanel may be adding in a trailing period so the value entered in is incorrectly "autodiscover.outlook.com." Again, note the extra period at the end -- which I didn't add and don't want.

According to the company, Microsoft is validating it as correct but DNSChecker isn't even seeing it. Really appreciate any quick feedback as this is for a mail service cutover. Any thoughts? Many thanks in advance!
 

zesupport

Moderator
Staff member
Hello,

Cnames require the period at the end of the address - otherwise, the domain name will be appended to the end of that address.

What is the domain name and I will take a look.
 
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