hosting redirect bug

[robbie fulks]

My site (Squarespace, robbiefulks.com) is inaccessible as of last week, and a web-savvy friend told me it's because of the above bug. Is that true, and can you help me fix it?

 

[zesupport]

Hello,

It appears that your domain's zone went on hold on Jan 11 for non-renewal.

 

[robbie fulks]

Hello,

It appears that your domain's zone went on hold on Jan 11 for non-renewal.

Thanks! And - sorry I don't know much about this, since it was set up by my label - how do I go about renewing? The label tells me that I have an account with you, is that right? Basically I'd like to get my site back up ASAP!

 

[zesupport]

You would need to speak to the person who manages this account - they would need to add more credits to their account

 

[robbie fulks]

You would need to speak to the person who manages this account - they would need to add more credits to their account

How do I find out who that is, is it someone at zoneedit, Squarespace, or where? Sorry, I'm uninformed about this.

 

[sandy]

I am sorry that information is in a private users information area.
I would suggest working on getting the domain moved into an account you control. The access procedure is available here:
https://support.zoneedit.com/index.php?/Knowledgebase/Article/View/6

thanks