Can't find your old Zoneedit account? Read this

sedafa

New Member
excellent :) how long after you received the credentials did you have to wait before they worked?
I do not know exactly. Probe immediately after receiving the credentials and it did not work.
After several minutes it occurred to me to try again and it worked ... it had already passed more than 30 minutes ..
 
Hello,

I am needing to shift the animask12.net domain administration from a user no longer with Animas schools (possibly mfaltum@animask12.net) to be under the login of Animas Help Desk which is tied to the email of helpdesk@animask12.net. I have made the changes necessary with the registrar to add the verify.zoneedit.com to the nameserver delegation. Please let me know when the administration change has been made so that I can make some DNS updates that need to be in place for a website upgrade. Thank you!
 

sandy neal

Administrator
Staff member
hi there

I am sorry but this needs to be done in a support ticket. Can you please reply to our existing ticket ID
Ticket ID
99226 or send in a new message to access @ zoneedit.com

make it attn Sandy please...

regards..
 

skywatcher

New Member
Hi Sandy,
I recently moved from ADSL to Cable internet so as my wan ip address. I tried to login to my zoneedit account and update the wan ip for my domain but unsuccessful. And I can't reset my password as my registered email address is on that domain. Appreciate if you could advise me how I can get my password reset? Or how I can recover my access to the account?
Thanks
 
Last edited:

sandy neal

Administrator
Staff member
Hi Skywatcher, please contact us at access @ zoneedit.com and include a domain name in the account.. please ignore the auto response you will receive.

regards.
 
Hello Sandy,

I am the owner of providenceindustrial.com. I am not able to answer ANY of the 3 questions. I believe there is a good chance that an old employee or computer vendor set up the account. I am completely at a loss. Please help Best, Jeff
jgeorge @ providenceindustrial.com
 

sandy neal

Administrator
Staff member
hi there

please contact us at access @ zoneedit.com and we will see what we can do :) please ignore the auto response you will receive,

regards.
 

fherdom

New Member
I put verify url in my domain provider. My new and old user is fherdom and domain is gimnasioimagen.es. Is posible restore domain to my new account? thanks
 

sandy neal

Administrator
Staff member
hi there confirmed:

dig @g.nic.es ns gimnasioimagen.es

; <<>> DiG 9.10.6 <<>> @g.nic.es ns gimnasioimagen.es
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59099
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gimnasioimagen.es. IN NS

;; AUTHORITY SECTION:
gimnasioimagen.es. 86400 IN NS verify.zoneedit.com.
gimnasioimagen.es. 86400 IN NS ns8.zoneedit.com.
gimnasioimagen.es. 86400 IN NS ns9.zoneedit.com.

;; Query time: 33 msec


Please remove the verify server and I can move the domain into the new account.

and you were sending in a regular email to access @ zoneedit.com ?

regards.
 

fherdom

New Member
removed verify server and I dont understand your question. This domain is in GSuite and send emails by Google

Thanks
 

sandy neal

Administrator
Staff member
when you mentiond... I follow the steps, but I can not open ticket, always returns to control panel page. i was wondering iof you just sent in an email to the access address..... keeping an eye out for the NS update now its still there at present:

dig @g.nic.es ns gimnasioimagen.es

; <<>> DiG 9.10.6 <<>> @g.nic.es ns gimnasioimagen.es
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42841
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gimnasioimagen.es. IN NS

;; AUTHORITY SECTION:
gimnasioimagen.es. 86400 IN NS verify.zoneedit.com.
gimnasioimagen.es. 86400 IN NS ns8.zoneedit.com.
gimnasioimagen.es. 86400 IN NS ns9.zoneedit.com.

;; Query time: 35 msec
;; SERVER: 204.61.217.1#53(204.61.217.1)
;; WHEN: Wed Jun 03 12:06:37 EDT 2020
 

sandy neal

Administrator
Staff member
hmm strange that we did not receive it.. especially the email to access @ zoneedit.com as I have just checked that and it worked fine.. we'll be looking into this.

and unfortunately the verify server is still delegated

regards...
 

sandy neal

Administrator
Staff member
its the root server I need to see updated:

dig @h.nic.es ns gimnasioimagen.es

; <<>> DiG 9.10.6 <<>> @h.nic.es ns gimnasioimagen.es
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 30296
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gimnasioimagen.es. IN NS

;; AUTHORITY SECTION:
gimnasioimagen.es. 86400 IN NS verify.zoneedit.com.
gimnasioimagen.es. 86400 IN NS ns9.zoneedit.com.
gimnasioimagen.es. 86400 IN NS ns8.zoneedit.com.

;; Query time: 134 msec
;; SERVER: 194.0.33.53#53(194.0.33.53)
;; WHEN: Wed Jun 03 12:55:13 EDT 2020
;; MSG SIZE rcvd: 115

I am sorry for the inconvenience.


regards
 

fherdom

New Member
; <<>> DiG 9.11.3-1ubuntu1.12-Ubuntu <<>> @h.nic.es ns gimnasioimagen.es
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5198
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gimnasioimagen.es. IN NS

;; ANSWER SECTION:
gimnasioimagen.es. 7162 IN NS ns8.zoneedit.com.
gimnasioimagen.es. 7162 IN NS ns9.zoneedit.com.

;; Query time: 12 msec
;; SERVER: 194.0.33.53#53(194.0.33.53)
;; WHEN: Wed Jun 03 18:07:41 WEST 2020
;; MSG SIZE rcvd: 94

curious?
 
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