sorry, zoneedit does not provide phone support... but as a paid account you can use the Get Support link on your members page to use our ticketing support.
... but I do not see how zoneedit is providing the DNS service when zoneedit nameservers are not delegated at the registrar.
in the zone file with zoneedit the NS point to :
@ 7200 IN NS ns12.zoneedit.com.
@ 7200 IN NS ns19.zoneedit.com
we have the record loaded:
dig @ns12.zoneedit.com a spamtitan.sigmaco.com
; <<>> DiG 9.8.3-P1 <<>> @ns12.zoneedit.com a spamtitan.sigmaco.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40665
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available
;; QUESTION SECTION:
;spamtitan.sigmaco.com. IN A
;; ANSWER SECTION:
spamtitan.sigmaco.com. 300 IN A 34.238.225.202
and then testing one of the delegated servers:
dig @NS1.SIGMACO.COM a spamtitan.sigmaco.com
; <<>> DiG 9.8.3-P1 <<>> @NS1.SIGMACO.COM a spamtitan.sigmaco.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 47084
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
;; WARNING: recursion requested but not available
;; QUESTION SECTION:
;spamtitan.sigmaco.com. IN A
;; AUTHORITY SECTION:
sigmaco.com. 30 IN SOA ns1.sigmaco.com. hostmaster\@sigmaco.com. 2019032817 360 60 1209600 30
;; Query time: 31 msec
___
where the delegated servers do have a record for the root domain:
dig @NS1.SIGMACO.COM a sigmaco.com
; <<>> DiG 9.8.3-P1 <<>> @NS1.SIGMACO.COM a sigmaco.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5017
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2
;; WARNING: recursion requested but not available
;; QUESTION SECTION:
;sigmaco.com. IN A
;; ANSWER SECTION:
sigmaco.com. 30 IN A 192.124.249.9
;; AUTHORITY SECTION:
sigmaco.com. 900 IN NS ns1.sigmaco.com.
sigmaco.com. 900 IN NS ns2.sigmaco.com.