Add a record to DNS

[sm]

The domain shows that it has already been added but the entry is not found. Looking to add a TXT record to DNS for validation.

 

[sandy]

hi there, what is the domain name of concern?

regards.

 

[sm]

symboticware.com

 

[sandy]

whats the txt record you are not seeing as loaded properly?

 

[sm]

I can not see any txt records on the portal

 

[sandy]

do you not see in the zone file?
attached.

 

[sm]

Please advise on how do I navigate to see this?

 

[sandy]

help with screen grabs is available here:

Managing Your DNS Settings

support.zoneedit.com

 

[sm]

I do not see any domains listed under my account. But when I attempt to add one it says that it has already been added.

 

[sandy]

i see. so this is actually a domain access request, please contact us at access @ zoneedit.com and we'll see what we can do

regards.

 

[sm]

Sent an email, please look through

 

[sandy]

i do not see it so another support team member must have taken it already.

regards

 

[sandy]

hi again I do not see the ticket.. was it sent to access@zoneedit.com ?

 

[sm]

Hello, yes. & I have not received any response yet

 

[sandy]

can you send again and add attn sandy in the subject line.

 

[sm]

Done so. (Subject Line: [ATTN SANDY] Fwd: Domain Access Request) Kindly check.

 

[sandy]

ah Ok seems we are having a problem with that address .. do you have access to symboticware.com at its registrar, Registrar URL: www.domain.com ?

 

[sm]

No, we do not. We have access to https://secure.mydomain.com/secure/login.bml

 

[sandy]

you would need access to the domain at the registrar to be able to prove authority over the domain name. We would request a Whois record update .. perhaps there is someone else in your organization that created te zoneedit account. .. and please reply with a mnessage to access@zoneedit.com as the address works fine now