Lost one out of 5 free zones

L

lmoellendorf

New Member
I am a long term customer with 5 free zones. Now I deleted one zone out of five to use this free zone with another domain. But in the cart I see that I will be charged 1 credit per month.

I asked your support bot and this was its answer:
It sounds like there might be a misunderstanding with the free zone allocation. If you previously had 5 free zones and deleted one to replace it with another domain, you should still be eligible for the free zone, provided you haven't exceeded the free zone limit for your account type.

However, if you're seeing a charge of 1 credit per month in your cart, it could be due to a few reasons:

  1. Exceeded Free Zone Limit: Double-check if your account type has a limit on the number of free zones, and ensure you haven't exceeded it.
  2. Account Changes: There might have been changes to your account or the free zone policy. It's worth checking any recent communications from ZoneEdit regarding changes to your account or the free zone policy.
To resolve this, I recommend checking your account details and the current free zone policy. If you're still unsure or if the issue persists, you can seek further assistance. If you're a free user, you can post in the community forums at https://forums.zoneedit.com. If you're a premium user, you can send an authenticated support request via https://cp.zoneedit.com/support/request.php.

I hope this helps, and I wish you the best in resolving the issue!
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Where can I find the Free Zone Limit in my account?

I am citing a mail received on:

Date: Tue, 10 Aug 2010 17:58:43 +0200
From: ZoneEdit
Subject: The new ZoneEdit is coming!

Free Service Changes
• All accounts that have ever purchased a credit will be grandfathered into the new system and maintain their 5 free zones
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Citing another mail from:

Date: Fri, 10 Oct 2014 09:10:25 +0200
From: Support 1
Subject: [#944]: 4 of 5 free zones lost

Hello,

Apologies for the inconvenience.

I have added the domains to your account now.




Thank you,
Rahul

Ticket Details
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Ticket ID: 944
Department: General
Type: Task
Status: Closed
Priority: Normal

Helpdesk: https://support.zoneedit.com/index.php?
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Please tell me how I can get back the fifth free zone.

Thanks,
Lars
 
Can you please let me know one of the existing domain names in the account

regards
 
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