Updated CNAME and TXT records but not populating


New Member
I have updated CNAME and TXT records from this morning, and it has been 8 hours and they are still not seen or working. Is there something wrong with my DNS?



Staff member
Hello Donald.

It looks like you have two TXT records which are causing your domain to not load.

Thse TXT's are "marketing._domainkey" & "smtpapi._domainkey".

You can have a look at the error message in the Tools > Zone File Management > check

I believe this may be caused by the line being escaped by the ; just after "k=rsa". The nameserver is interpreting that as the end of the line, and is not seeing the rest of the values t=y....

Brad C.

Staff member
Hi Donald, there are 2 records that are causing your zone not to load. The records are of type 'KEY', but I think they are meant to be TXT records. I recommend going to the 'Other' records page and deleting those 2 records. Manage your domain and then from the 'DNS Settings' tab, go to 'Advanced DNS Records' -> 'Other'. You can then add these as TXT records if you need to.