error An unpaid invoice already exists for this domain

[stuffandmore]

Hey,

i recently brought a new domain name and when i try transfer it over to my account it gives be the error
"error An unpaid invoice already exists for this domain"

i presume the previous owner has unpaid credit? is there anyway to resolve this?

 

[zesupport]

Hello,

What is the domain name?


best,
ZE Support

 

[stuffandmore]

the domain name is "alexcm.co.uk"

 

[zesupport]

Hello,

I have cancelled the invoice in the account for alexcm.co.uk. That invoice was to add the domain to the account for DNS service

 

[El.]

Hello. You should be able to add the domain name to a ZoneEdit account now if you wish.