dns2.zoneedit.com not updating

nthobe

New Member
I have a domain "th0.be" setup in Secondary mode, with the nameservers "dns1.zoneedit.com" and "dns2.zoneedit.com". Yesterday I added a new A record, "olvr.th0.be" on my primary NS server and used the "force retransfer" option in the console. I could see the transfer occur in the logs on my server and the new record showed up in the "cache" page on the console.

The problem is that the new entry seems to have not propagated to the "dns2.zoneedit.com" server. Here is what I'm seeing when I directly query the two nameservers for my domain:
Rich (BB code):
$ dig @dns1.zoneedit.com A olvr.th0.be 

; <<>> DiG 9.16.20-RH <<>> @dns1.zoneedit.com A olvr.th0.be
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48177
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;olvr.th0.be.                   IN      A

;; ANSWER SECTION:
olvr.th0.be.            300     IN      A       34.201.44.76

;; Query time: 75 msec
;; SERVER: 2001:19f0:9002:6ef:5400:1ff:fe34:85cb#53(2001:19f0:9002:6ef:5400:1ff:fe34:85cb)
;; WHEN: Sat Sep 04 13:53:05 PDT 2021
;; MSG SIZE  rcvd: 56

$ dig @dns2.zoneedit.com A olvr.th0.be 

; <<>> DiG 9.16.20-RH <<>> @dns2.zoneedit.com A olvr.th0.be
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 11183
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;olvr.th0.be.                   IN      A

;; AUTHORITY SECTION:
th0.be.                 2560    IN      SOA     dns1.zoneedit.com. hostmaster.th0.be. 1614929771 16384 2048 1048576 2560

;; Query time: 19 msec
;; SERVER: 2600:3c01::f03c:91ff:fecc:142b#53(2600:3c01::f03c:91ff:fecc:142b)
;; WHEN: Sat Sep 04 13:53:08 PDT 2021
;; MSG SIZE  rcvd: 104

The new entry is not showing up on "dns2.zoneedit.com". I have tried adding other entries and doing a few additional "force retransfer" operations without success. Because of this, I'm seeing intermittent resolution for the new entry, depending on which nameserver ends up getting queried.

I would appreciate any help with this.

Thanks,
-Nick
 

El.

Administrator
Staff member
Hi. Please update the serial on your primary. Let us know the result.
 

nthobe

New Member
Hi, thank you for the quick response. I checked, and the serial number returned in the SOA record by the AXFR server I'm using is the modification time of the zone file. I added an additional record to the zone (to cause the serial number to update) and did another "force retransfer". I'm seeing the same behavior, with dns2 out of sync. Here are the SOA records when I query both nameservers:

Rich (BB code):
$ dig @dns1.zoneedit.com SOA th0.be

; <<>> DiG 9.16.20-RH <<>> @dns1.zoneedit.com SOA th0.be
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64102
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;th0.be.                                IN      SOA

;; ANSWER SECTION:
th0.be.                 2560    IN      SOA     dns1.zoneedit.com. hostmaster.th0.be. 1630792542 16384 2048 1048576 2560

;; Query time: 68 msec
;; SERVER: 2001:19f0:9002:6ef:5400:1ff:fe34:85cb#53(2001:19f0:9002:6ef:5400:1ff:fe34:85cb)
;; WHEN: Sat Sep 04 15:03:35 PDT 2021
;; MSG SIZE  rcvd: 99

$ dig @dns2.zoneedit.com SOA th0.be

; <<>> DiG 9.16.20-RH <<>> @dns2.zoneedit.com SOA th0.be
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12724
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;th0.be.                                IN      SOA

;; ANSWER SECTION:
th0.be.                 2560    IN      SOA     dns1.zoneedit.com. hostmaster.th0.be. 1614929771 16384 2048 1048576 2560

;; Query time: 19 msec
;; SERVER: 2600:3c01::f03c:91ff:fecc:142b#53(2600:3c01::f03c:91ff:fecc:142b)
;; WHEN: Sat Sep 04 15:03:38 PDT 2021
;; MSG SIZE  rcvd: 99

"dns1.zoneedit.com" has the lastest serial number "1630792542", but "dns2.zoneedit.com" has an older serial number "1614929771".
 

El.

Administrator
Staff member
Hi. Thank you. Our operations team will take a look and we'll reply again when we have more information.
 

El.

Administrator
Staff member
Hi. Our operations team has made a correction. Please update the zone on your primary.
 

nthobe

New Member
Hi, I updated the zone and everything worked perfect. Thank you for your help. I really appreciate it. And pass on my thanks to the operations team.

Cheers,
-Nick
 
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