jcipriani
New Member
Primary issue:
- Clicked "forgot password"
- Received email, clicked link in email
- Received temporary password, clicked "next" on web page
- Entered username and temporary password
- Received message saying "invalid username / password combination".
Tried three times. Now what?
Secondary issue: After emailing the above to support@, received email stating:
> We have moved to a community support approach for all free users of the
system.
>
> ...
>
> P.S If you are already a paid user, please use the "Get Support" when
logged into your control panel.
I am a paid user. But since my issue is a login issue, I can't do that. Mildly frustrating.
Thanks,
J
- Clicked "forgot password"
- Received email, clicked link in email
- Received temporary password, clicked "next" on web page
- Entered username and temporary password
- Received message saying "invalid username / password combination".
Tried three times. Now what?
Secondary issue: After emailing the above to support@, received email stating:
> We have moved to a community support approach for all free users of the
system.
>
> ...
>
> P.S If you are already a paid user, please use the "Get Support" when
logged into your control panel.
I am a paid user. But since my issue is a login issue, I can't do that. Mildly frustrating.
Thanks,
J