Cannot login or recover password, or contact!!

dynam1cs

New Member
I seem to be in a loop here, and I am unable to access my primary domain's DNS.

I have gone through password recovery several times but no recovery email ever arrives. (I have checked Spam and everything else.)

The most ridiculous element is the Zoneedit site invites you 'contact support' - but this requires a LOGIN in the first place??? Hence the ridiculous loop. Can someone please advise ASAP - things on my website are all on hold until I can access my DNS!! As a last resort I registered n this Forum, and that email came straight away??
 

sandy

Administrator
Staff member
Please contact us at access @ zonedit.com and ignore the auto reply. Your ticket will be received. Please include a domain name in the account.

regards
 

sandy

Administrator
Staff member
we replied at the time we received the ticket please check your r######@kn####ers.com email address perhaps the spam or trash folder. i just resent the earlier reply.

regards.
 

dynam1cs

New Member
Hi, I don't even recognise that email address [r######@kn####ers.com]?? It's not one of mine or one of my domains - maybe that's why I don't have any emails from you and am still locked out of my account! Why are you not sending me emails to the dynamicsmedia.co.uk domain?
 

sandy

Administrator
Staff member
Please contact us at access @ zoneedit.com on this and ignore the auto reply you will receive.

regards.
 

appomattoxit

New Member
Hi Sandy! I'm experiencing a similar dilemma. Could I get some help?

We have a domain with ZoneEdit:
appomattoxcountyva.gov

Our username is:
jspencer30


I was able to successfully reset the password, but when trying to log in, I was asked to provide a Token, but the phone with the authenticator app we were using has been exchanged for another device, so we no longer have access to the authenticator app.

I was told to put in a support ticket, or to post the issue on the forum, but I cannot login to post.

I then found these instructions, suggesting we move the domain's registration to a different account, and I tried to follow them:

1. I created a new account with the username: appomattoxit
2. I updated our name server configuration on our domain registrar (dotgov.gov) to include verify.zoneedit.com
3. I tried opening a support ticket, but it will not allow me to log in as the NEW ZoneEdit user I created in step 1.

Could I get some human assistance on this, please? The help system here is just sending me in a loop.

The instructions from the link:
1. Create a new ZoneEdit account by going HERE.
2. Go to your domain's registrar and update the name server configuration (do not delete your current servers!) to include verify.zoneedit.com.
NOTE: If you are unsure of where your domain is currently registered then you will need to do a WHOIS search by going HERE.
3. Open a support ticket by going HERE and supply both the domain name(s) and your NEW ZoneEdit user created in Step #1.
4. Delete verify.zoneedit.com from your name server configuration once the domain(s) have been moved to the new account.
 

sandy

Administrator
Staff member
Hi again please remove the verify nameserver and let me know when complete. i can then remove the security option.

regards


dig @b.gov-servers.net ns appomattoxcountyva.gov

; <<>> DiG 9.10.6 <<>> @b.gov-servers.net ns appomattoxcountyva.gov
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27561
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;appomattoxcountyva.gov. IN NS

;; AUTHORITY SECTION:
appomattoxcountyva.gov. 86400 IN NS verify.zoneedit.com.
appomattoxcountyva.gov. 86400 IN NS ns2.zoneedit.com.
appomattoxcountyva.gov. 86400 IN NS ns17.zoneedit.com.

;; Query time: 29 msec
 

appomattoxit

New Member
Hi again please remove the verify nameserver and let me know when complete. i can then remove the security option.

regards


dig @b.gov-servers.net ns appomattoxcountyva.gov

; <<>> DiG 9.10.6 <<>> @b.gov-servers.net ns appomattoxcountyva.gov
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27561
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;appomattoxcountyva.gov. IN NS

;; AUTHORITY SECTION:
appomattoxcountyva.gov. 86400 IN NS verify.zoneedit.com.
appomattoxcountyva.gov. 86400 IN NS ns2.zoneedit.com.
appomattoxcountyva.gov. 86400 IN NS ns17.zoneedit.com.

;; Query time: 29 msec
Wow that was fast! I have removed the verify.zoneedit.com
Thanks!
 

sandy

Administrator
Staff member
thanks.. just waiting for the .gov root servers to reflect that change.

regards.
 

sandy

Administrator
Staff member
and there we go :)


can you pleas try to login now,

regards






dig @b.gov-servers.net ns appomattoxcountyva.gov

; <<>> DiG 9.10.6 <<>> @b.gov-servers.net ns appomattoxcountyva.gov
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4501
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 2, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;appomattoxcountyva.gov. IN NS

;; AUTHORITY SECTION:
appomattoxcountyva.gov. 86400 IN NS ns17.zoneedit.com.
appomattoxcountyva.gov. 86400 IN NS ns2.zoneedit.com.

;; Query time: 35 msec
 
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