I changed my 2 factor to use Google Authenticator instead of email. Now I can't login. Every token I use says invalid. Setup was fine.
When I clicked on get support, I got an email saying that because I was a free customer I had to come to the forum. I tried to do the password reset, but once I've used the new password I still get the fail at the token. I've searched and I can't find anything that would help me. I'm posting here because I don't know what else to do.
The sad part is I wanted to purchase more credits from the sale email, but I can't do that because I can't login. I also don't understand why I'm on the free tier when I had purchased credits before the merge. I originally had a free account, but I did purchase credits.
Regardless, I also find it funny that the email I received has the following statement:
P.S If you are already a paid user, please use the "Get Support" when logged into your control panel.
How can I do that when I can't log in? Where am I supposed to go to get help, if I can't log in?
When I clicked on get support, I got an email saying that because I was a free customer I had to come to the forum. I tried to do the password reset, but once I've used the new password I still get the fail at the token. I've searched and I can't find anything that would help me. I'm posting here because I don't know what else to do.
The sad part is I wanted to purchase more credits from the sale email, but I can't do that because I can't login. I also don't understand why I'm on the free tier when I had purchased credits before the merge. I originally had a free account, but I did purchase credits.
Regardless, I also find it funny that the email I received has the following statement:
P.S If you are already a paid user, please use the "Get Support" when logged into your control panel.
How can I do that when I can't log in? Where am I supposed to go to get help, if I can't log in?
