ZoneOut - Error: authentication failed: Invalid authentication mechanism

[Daniel Dignam]

Hi,

I've enabled ZoneOut on my domain, but when I try and use the relay I get an error, this is the log of the conversation between my smtp server and zoneedit's


"DEBUG" 29004 "2017-03-07 19:36:45.825" "TCP connection started for session 7882"
"DEBUG" 29004 "2017-03-07 19:36:45.833" "Performing SSL/TLS handshake for session 7882. Verify certificate: True, Expected remote host name: mailout2.zoneedit.com"
"DEBUG" 20260 "2017-03-07 19:36:46.414" "Certificate verification succeeded for session 7882."
"TCPIP" 20260 "2017-03-07 19:36:46.533" "TCPConnection - TLS/SSL handshake completed. Session Id: 7882, Remote IP: 64.68.198.19, Version: TLSv1.2, Cipher: ECDHE-RSA-AES128-GCM-SHA256, Bits: 128"
"SMTPC" 29004 7882 "2017-03-07 19:36:46.715" "64.68.198.19" "RECEIVED: 220 mailout2.zoneedit.com ESMTP Postfix"
"SMTPC" 29004 7882 "2017-03-07 19:36:46.723" "64.68.198.19" "SENT: EHLO DIGNAM.NET"
"SMTPC" 13868 7882 "2017-03-07 19:36:46.839" "64.68.198.19" "RECEIVED: 250-mailout2.zoneedit.com[nl]250-PIPELINING[nl]250-SIZE 26214400[nl]250-ETRN[nl]250-AUTH PLAIN[nl]250-AUTH=PLAIN[nl]250-ENHANCEDSTATUSCODES[nl]250-8BITMIME[nl]250 DSN"
"SMTPC" 13868 7882 "2017-03-07 19:36:46.847" "64.68.198.19" "SENT: AUTH LOGIN"
"SMTPC" 29128 7882 "2017-03-07 19:36:46.966" "64.68.198.19" "RECEIVED: 535 5.7.8 Error: authentication failed: Invalid authentication mechanism"
"SMTPC" 29128 7882 "2017-03-07 19:36:46.975" "64.68.198.19" "SENT: QUIT"
"SMTPC" 9512 7882 "2017-03-07 19:36:47.092" "64.68.198.19" "RECEIVED: 221 2.0.0 Bye"
"DEBUG" 9512 "2017-03-07 19:36:47.097" "Ending session 7882"


I'm using the username as it appears on the MailOut addon page, and am fairly certain I'm getting the password correct. Any ideas as to what is going wrong ?

 

[sandy]

Hi there

as a paid account holder can you please login to your zoneedit account and click the Get support link on the left side bar....... and before you do that , on the mailout area perhaps change the password
to something very easy just for testing purposes and let us know in your support ticker how that works.

sandy