Renewal issue

Discussion in 'Help with the Zoneedit forum and xenForo' started by Digitalculture, Mar 16, 2017.

  1. Digitalculture

    Digitalculture New Member

    I noticed my domain has expired a while ago but cant find the usual renewal button. Can someone please guide me through how to renew. Many thanks
     
  2. sandy neal

    sandy neal Administrator Staff Member

    Please let me know the domain name of concern and i will see what I can do.

    thanks'
    sandy
     
  3. Digitalculture

    Digitalculture New Member


    Many thanks for your kindness. newdigitalculture.com
    thekingdomofileife.com
     
  4. sandy neal

    sandy neal Administrator Staff Member

    hi there

    these domains are using the free dns services on zoneedit. For the actual domain renewals you wold need to contact the domains registrar, Registrar: DOMAIN.COM, LLC

    thanks
    sandy
     
  5. Digitalculture

    Digitalculture New Member

    Dear Sandy,

    Thanks for your time but I have never had to contact DOMAIN.COM. LLC as I renew my hosting direct through my PayPal whenever the hosting is about to expire. There used to be a bottom that allows one to renew. I used to receive emails saying when the service would expire and I click and renew.

    Am more confused. It please see below one of my old mails on renewal

    Dear Customer,
    We’ve changed the way we communicate with you about your domains. From now on, instead of getting individual notices about each of your domains we will be sending you this consolidated report, once a week, showing any domains in your account that are set to expire within 90 days. If you have an expiring service associated with these domains you will receive a separate renewal reminder as the service approaches expiration.

    Domains
    Exp Date
    Auto Renew
    THEKINGDOMOFILEIFE.COM
    13-AUG-12
    DISABLED

    To renew domains select the domains from the list you want to renew and click “renew domains.” Or to set your account up for Auto Renew, simply click the button below.


    If you don’t want to get any more notices regarding these domains you can remove them from the reminder list. However, as long as you have at least one domain that is set to expire within 90 days you will receive this weekly report.

    If you can't see the buttons above. follow the links below to renew your domains or manage your account.
    Renew Domains
    Cancel Reminders for These Domains

    [​IMG] [​IMG] [​IMG]
    Is Your Info Current?
    Oluwatoyin Sogbesan
    21 Hilldrop Road
    Bromley Kent BR1 4DB US
    sogbesantoyin@yahoo.co.uk

    Account Name: digitalculture

    Renew Domains
    Select domains you’d like to renew from the list and click “renew domains.” Or simply click the button below to renew your domains.

    Auto Renewals
    Enable or disable auto-renewals for your domains by clicking the button be
     
  6. sandy neal

    sandy neal Administrator Staff Member

    I believe the legacy zoneedit may have had a partnership with Domain.com but that would have been dissolved in the fall of 2014 when zoneedit was purchased by easyDNS.
    This was unknown at the time of the purchase that this registration partnership existed.
    As such you would need to contact domain.com and pri=ove to them that you are the domain owners so you can access the domains registration through them,

    i am sorry for the inconvenience.

    sandy
     
  7. Digitalculture

    Digitalculture New Member

    Many thanks Sandy.
    I will contact domain.com and hope it all works out well. Please whilst we are discussing this issue can you please tell me what VIPER ROOT means? When I try thekingdomofife.com that's what I get.

    Regards
     
  8. sandy neal

    sandy neal Administrator Staff Member

    for thekingdomofileife.com

    viper root is most likely the current connection to which ever web host you are using that the domain is pointed to at:

    ig @ns4.zoneedit.com a THEKINGDOMOFILEIFE.COM

    ; <<>> DiG 9.8.3-P1 <<>> @ns4.zoneedit.com a THEKINGDOMOFILEIFE.COM
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46612
    ;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 4
    ;; WARNING: recursion requested but not available

    ;; QUESTION SECTION:
    ;THEKINGDOMOFILEIFE.COM. IN A

    ;; ANSWER SECTION:
    thekingdomofileife.com. 7200 IN A 83.223.106.17
    thekingdomofileife.com. 7200 IN A 83.223.106.18

    or at

    dig @ns1.domainrush.org. a THEKINGDOMOFILEIFE.COM

    ; <<>> DiG 9.8.3-P1 <<>> @ns1.domainrush.org. a THEKINGDOMOFILEIFE.COM
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 30970
    ;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2
    ;; WARNING: recursion requested but not available

    ;; QUESTION SECTION:
    ;THEKINGDOMOFILEIFE.COM. IN A

    ;; ANSWER SECTION:
    THEKINGDOMOFILEIFE.COM. 3600 IN A 87.117.239.136


    as you have multiple dns providers for the domain:

    Domain Name: THEKINGDOMOFILEIFE.COM
    Registrar: DOMAIN.COM, LLC
    Sponsoring Registrar IANA ID: 886
    Whois Server: whois.domain.com
    Referral URL: http://www.domain.com
    Name Server: NS1.DOMAINRUSH.ORG
    Name Server: NS12.ZONEEDIT.COM
    Name Server: NS2.DOMAINRUSH.ORG
    Name Server: NS4.ZONEEDIT.COM
    Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
    Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
    Updated Date: 29-jul-2016
    Creation Date: 13-aug-2011
    Expiration Date: 13-aug-2017

    thanks
    sandy
     
  9. Digitalculture

    Digitalculture New Member

    Dear Sandy,
    My mistake, not viper but MAGMA ROOT. Is what comes up for thekingdomofileife.com. What is required of me.

    Thanks



    Sandyk
     
  10. sandy neal

    sandy neal Administrator Staff Member

    hi again

    you would need to contact the web host with the concern What you are seeing is not DNS related.

    sandy
     

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