Change DNS inside ZoneEdit

Rui Romano

New Member
Hi there,

We have our DNS managed by ZoneEdit but the user that has this account no longer works with us. We have created a new account and now we need to know what's the procedure to change DNS management.

Thanks in advance,
Rui Romano
 
Last edited:

Chris Cherry

Zoneedit Support
Hello Rui,

The account creation is the first step

If you have no access to the email address or secret question answers on file in your ZoneEdit account you can authenticate your ownership over specific domains as follows:

1. Create a new ZoneEdit account.
2. Go to the domain registrar for your domain name and add verify.zoneedit.com to your nameserver delegation.
3. Open a support ticket and supply both the domain name and your new ZoneEdit account userid
4. The domain name will be moved into this new account.
 

Rui Romano

New Member
Hi Chris,

Already done step 1 and 2. The problem is that I can't create a support ticket - step 3 - I think I can't since I have free domain management (only one domain), right?
Please advise,
Rui Romano
 
Last edited:

Chris Cherry

Zoneedit Support
I've sent you a Direct Message with some information I'll need from you.
 
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